Fix HBO Max Buffering Issues: HBO Max has been available for over a year, and WarnerMedia’s OTP streaming service serves users who want to watch shows and movies produced by WarnerMedia, Universal Pictures, Summit Entertainment, 20th Century Studios, and other third-party distributors. The service now has a large selection of old and new shows, including new titles such as Dune, The Matrix 4, Space Jam: A New Legacy, and prior HBO shows such as Succession and Chernobyl.
Even with a large content collection, HBO Max is fine, as many unsatisfied subscribers have reported that titles do not stream smoothly and frequently buffer during lengthy durations of movie watching. If you’ve had buffering issues with HBO Max in the past, the fixes listed below should help you resolve them for a smoother viewing experience.
How To Easily Fix HBO Max Buffering Issues?
Check Internet Connection Stability And Speed
You can stream videos as fast as your internet connection allows. So if you’re experiencing continual buffering when watching a show or movie on HBO Max, you first should check whether your internet connection is fast enough and whether your Wi-Fi signal strength is strong enough. Next, we recommend you make the streaming device near the Wi-Fi router – your phone, TV, tablet, or whatever. If you can’t do that, bring your phone close to the router and download the title you wish to watch, then return to the location where you want to watch it (or stream it to your TV).
To easily watch an HD video on HBO Max, you must have a download speed of at least 5 Mbps, according to the HBO Max support page. We recommend having a faster internet connection to reduce pauses caused by network fluctuations and multiple device usage. You may check your internet speed by visiting speedtest.net in your web browser to ensure you meet HBO Max’s minimum criteria. In addition, you may check your internet connection by opening several online pages and/or apps on your phone or PC. If your internet connection is fast enough, you can improve your streaming experience by using a wired connection between your router and TV/computer. Also, if you’re facing problems with your router, try turning it off and on again to remedy minor connectivity issues. If the problem persists, you can request that your ISP inspect your internet connection.
Check If HBO Max Servers Are Down
HBO Max, like any other service, may experience server issues. For example, if the streaming service’s servers are down or under maintenance, you may not stream content from HBO Max smoothly. In such circumstances, video playing may begin buffering, and you may be forced to wait significantly longer for the video to load onto your device.
Before you check HBO Max’s buffering issue into your own hands, make sure that its servers are up. In addition to maintenance runs and other bugs, HBO Max’s servers may experience outages when the service presents a show or movie for the first time, and user overload is hurting video performance. You can see whether HBO Max is experiencing any buffering or playback issues by visiting its Downdetector page and seeing if others in the community are experiencing similar issues with the streaming service.
Enable Or Disable VPN
Your device should have no issue connecting to HBO’s servers in an ideal world. However, if it does, consider connecting to the service over a VPN network to ensure it remains reliable during your video watching session. You may enable a VPN service to make the connection between your device and HBO Max’s servers more reliable, as it may be able to build a better connection to watch HBO Max titles. If you currently use a VPN service, check the streaming experience by turning it on for your phone and/or PC.
Well, if everything works well, you may notice an improvement in the playback inside HBO Max without buffering, depending on the quality of your VPN service and an internet connection.
If you have a VPN network active at all times, you can try changing the server to a location in the United States to check if the video still buffers. If this occurs, you can turn off the VPN while watching a show or movie on HBO Max. Because HBO Max detects your device’s IP address, some VPNs will not operate with the streaming service because HBO Max only works in certain countries.
Restart Streaming Device
HBO Max may also have issues due to competing processes on your phone or other streaming devices. To avoid such problems, restart the device from which you stream HBO Max by completing the appropriate steps for shutting down and turning it back up.
Close The HBO Max App/Page And Reopen It
Like any other service or app, HBO Max may run problems with extended use. You can forcibly close the HBO Max app on your phone, TV, or streaming device to remove the bugs and delete the temporary cache. On iOS and Android, swipe up from the Recents (or Recent Apps) screen to close the HBO Max app. You can reopen HBO Max once it has been terminated to determine if you are still facing buffering issues. If you’re watching HBO Max on a web browser, dismiss the browser tab where streaming service is open and reload HBOMax.com.
Sign Out Of HBO Max And/Or Sign In Again
If the above fixes do not resolve your buffering issue, you can only hope it is a temporary problem with your account. You can sign out of your HBO Max account and then sign back in. To sign out of your HBO Max account, navigate to the Profile icon > Settings > Manage Devices and select Sign All Devices Out.
To ensure that you are completely logged out of all linked devices, we recommend waiting up to 4 hours after you log out of HBO Max. If you know someone who is presently watching a title on HBO Max, they will be signed out once their movie is finished. In such cases, it’s best to inform everyone with whom you share your account of your plans. After that, you may open the app and log into your account using your HBO Max credentials.
Update HBO Max App
If you’re using HBO Max on an Android or iOS device, you may resolve buffering issues by upgrading the streaming service’s app from Google Play or App Store. In addition, installing the latest versions of an app may remove any bugs or issues you may be facing when watching movies and other titles on HBO Max.
Are Other HBO Max Titles Working Alright?
Before attempting to resolve the buffering issue on your own, you should determine whether the problem occurs across the HBO app/website or when streaming a certain movie or TV show. It is conceivable, however distant, that the servers where certain content is hosted are malfunctioning or are experiencing heavy bandwidth demand, causing the buffering issue. To make that this isn’t the case, try a new TV show and/or movie on HBO Max to see if the buffering persists.
Reinstall HBO Max On Your Phone/TV
If you cannot watch a title within HBO Max due to frequent buffering, reinstalling the app on your smartphone or TV should fix the issue. To do so, uninstall the HBO Max app from your smartphone or TV, just like any other app on the platform. After that, you may download the HBO Max app from Google Play or the App Store, depending on whether you have an Android or an Apple device.
Download Show/Movie You Want To Watch
If you’re having trouble watching a TV show or movie on HBO Max in real time, the simplest approach to watch it without buffering is first to download the video and then stream it offline. HBO Max, like other streaming services, provides users with a Download option that enables offline watching of content stored on your device. Unfortunately, content can only be downloaded via HBO Max apps for iOS and Android devices, and you’re out of luck if you’re streaming the service from your desktop/TV/streaming device.
If you use HBO Max on your smartphone, you may begin storing the content you watch by opening the app, heading to the content’s page, and tapping the Download option. If unwatched, downloaded content expires after 30 days. Still, you can renew it by connecting your device to the internet and selecting the Renew option to keep it in your library for another 30 days. Downloaded content will also expire if you begin watching a show or movie and do not finish it within 48 hours of initially playing it.
Downloaded videos may be found by selecting the Profile icon > Downloads. If you’re on the road and want to watch anything on HBO Max as soon as possible, you may pick a lesser quality for your downloads, allowing videos to download considerably faster. To adjust the video quality on HBO Max, open the app and navigate to the Profile icon > Settings icon. To quickly store your shows and movies on your phone, go to Settings > Download Quality and pick Fastest download.
Try A Different Browser/Device
Well, when a title on HBO Max isn’t streaming properly, see whether the video playing on any other device you use to access the service is any better. For example, if the HBO Max app on iOS and Android isn’t operating properly, you may switch to the service’s app on your TV or streaming device to make it not the phone’s app. You may also watch movies and TV shows on your PC using HBO Max on the web. Whether you’ve already done so and are still experiencing issues with the service’s online client, you may sign in to your HBO Max account using web browsers such as Firefox, Chrome, Safari, or Brave to see if buffering is still present during viewing.
Manage Number Of Users Using The Same HBO Max Account
HBO Max, like other streaming apps, provides multi-user capability for up to 5 users per account, with only three devices able to stream a video simultaneously. If many users or devices are connected to your HBO Max account, your video stream may begin to buffer, resulting in the “Can’t Play Title” error message. Also, if you want to watch something on HBO Max, you may tell those with whom you share your account so that no more than three devices streaming simultaneously. If you hold an HBO Max account, you may see which devices are linked to your account and delete those you don’t use for streaming.
1 – Launch the HBO Max app on your phone and navigate to the Profile icon > Settings icon to remove unwanted devices from your account. Tap on Manage Devices inside the Settings screen to remove unnecessary devices from the account by tapping on the X symbol next to the device you wish to remove.
2 – To accomplish this on the PC, go to HBOMax.com, sign in to your account, select your Profile icon, and then select Manage Devices.
3 – If the presence of numerous profiles is the problem rather than the availability of multiple devices, you may remove them from your HBO Max account by heading to Profile icon > Switch Profiles > Manage Profiles and then selecting the Delete Profile option.
Use The Chromecast/AirPlay To Cast HBO Max From Your Phone
HBO Max now allows content broadcasting from your phone to your TV via AirPlay or Chromecast. If the service’s app is generating buffering issues on your TV, but videos play fine on your phone, AirPlay or Chromecast might be a good option because they can project the same content to the TV from your iPhone or Android device. HBO Max offers dedicated support sites (1,2) to assist you with casting HBO Max to your TV from your computer, phone, or tablet. For further assistance, refer to our detailed guidelines for configuring and using Chromecast and AirPlay on your connected devices.
Contact HBO Max Support
Well, if none of the above solutions work for you, but you still want to use HBO Max for your content consumption, your only option is to report your problem directly to HBO Max’s customer service. To do so, go to this link and address the problem you’re having with HBO Max and other relevant facts that may be required to fix yours in facing the issue. Although buffering has been a common issue for many HBO Max subscribers, there’s a possibility that one of the solutions suggested by their support team will work for you. You may also check HBO Max’s official Troubleshoot page to check for fixes to your specific issue.
Switch To Any Other Service If Problems Are Frequent
The quality of your streaming experience is only as good as the weakest link in the chain. If the streaming service is the weak link, there’s no use in continuing to pay for and subscribe to it. After attempting all of the fixes mentioned above, if the video on your screen is still buffering when playing an HBO Max title, it’s safe to conclude that it’s time to move on and begin again. You may subscribe to Netflix, Amazon Prime Video, Hulu, Disney Plus, YouTube TV, Apple TV Plus, Sling TV, and other services, depending on the content you want to watch.
That’s all there’s to it when it comes to fixing buffering issues on HBO Max.